Julie and Charley’s Journey
Julie and Charley Law have been part of the UDC family for more than seven years. Their career journey from Support Workers to Team Leaders and now both as Area Managers shows their commitment and dedication to UDC. Their story embodies the core values of UDC, reflecting leadership, compassion, and a shared vision of enabling those we support to live fulfilling lives. In a recent interview, Julie and Charley shared insights into their journeys, obstacles faced, and their aspirations for the future at UDC.
Julie and Charley’s paths with UDC begun very similarly, with both starting as Support Workers in 2017. When asked why they choose to stay at UDC, Julie stated: “I wouldn’t go to any other company. I love UDC. I love what we stand for, the leadership, the commitment, the support we provide to our staff, and most importantly, the people we support. It’s just a wonderful organisation.”
Challenging Transitions
The transition from Support Worker to Area Manager has not been without its challenges, but both Julie and Charley have embraced these as opportunities for growth. Julie reflects on the professional differences, noting, “as an Area Manager, there’s definitely more responsibility, and you carry the weight of those tasks differently. You’re always thinking about how to best support your team and the individuals in our care.” Charley adds, “I’ve learned a lot about myself in this role and throughout my transition. Every experience has taught me something valuable, both professionally and personally.”
Success Stories with Clients
Throughout their time at UDC, Julie and Charley have witnessed and contributed to many success stories. Julie fondly recalls a memorable moment when an individual she supported achieved a significant milestone. “We were having morning coffee when she saw a leaflet about glamping at Paradise Country. From that moment, she took the initiative to plan her own glamping trip, choosing the days, the duration, and even the tent she wanted. It was such an achievement. But it wouldn’t have been possible without NDIS funding and UDC’s ‘Love your life and live your dreams’ campaign. She was able to live her dream, and it’s something she still talks about today.”
Charley shares a different perspective on achievement focusing on the empowerment of the individuals they support. “The first time someone challenges you as a Support Worker, it’s incredibly rewarding. It means you’ve created an environment where they feel comfortable to say no. That’s so empowering, especially considering the history of this industry, where individuals were often told what to do and how to do it.”
Julie and Charley’s experiences as Support Workers have deeply influenced their leadership styles. Julie believes that having worked in the field is vital for effective leadership. “Knowing how to support a Support Worker is essential. Empathy, active listening, and valuing your team’s voice are key. If a Support Worker doesn’t feel valued, they won’t be able to provide the best support in the long run.”
Advice for the Future
Their advice for aspiring Area Managers is clear, be proactive, seek out opportunities, and always be curious. Julie encourages, “Go for it. Speak to your line manager, get the training you need, and take on responsibilities without waiting to be asked. If you see something that needs to be done, do it. And if you don’t know how, ask for help.”
Maintaining a healthy work-life balance in a demanding role is a challenge both Julie and Charley have learned to navigate. When asked how they look after themselves and maintain a healthy balance, Charley expressed that it’s important to remember you’re not alone. “We’re here to support each other, and our systems are designed so that everyone has access to the information they need. It’s a team effort, and knowing that the care we provide will continue, even if we’re not there, is key.”
Charley and Julie were asked if they could have a superpower what would it be? Julie wishes she could have a magic wand to support and advocate for the people we support and Charley wishes she could slow or speed up time to make impactful decisions.
Julie and Charley embody UDC’s mission to promote independence and support individuals in living their dreams. Their journey from Support Workers to Area Managers is a powerful reminder of the impact that caring, committed professionals can have on the lives of others. Both UDC and the people we support are lucky to have Julie and Charley at UDC.
If you would like to start your career as a Support Worker with UDC, you can find our current job vacancies on the Careers page!
